Contact Centre Job at Qatar Airways 2022 – 2023

  • Full Time
  • Doha

Website Qatar Airways

          Qatar Airways Careers
Company Name Qatar Airways
Job Role Contact Centre
Qualification Bachelor’s Degree
Experience 1 years
Job Location Doha

About the Role:

  • Respond to customer queries over the telephone, email, fax, web chat, social media
  • Maintain and generate reports as required
  • Sell, up-sell and cross-sell Qatar Airways products and services to the customer
  • Complete fraud prevention checks
  • Make outbound calls to customers to provide information as and when it is required

Qualifications:

  • High School Qualification with 1 year of customer service experience
  • Having completed IATA or airline Basic Tariff course is preferred
  • You must be interactive, customer service oriented with warm, cheerful and expressive personality.
  • Must have excellent communication skills (verbal and written)
  • Bilingual – fluent in English and, Arabic or French or Spanish
  • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
  • Flexible to work on shifts.

Company Type:

  •  Private sector

Employment Type:

  • Full Time

Industries Sector:

  • Airline

Number of vacancies:

  • None

Candidate Locations / Candidate Residence:

  • Candidate Must be a Doha Residence

Good to Have:

  •  Analytical Skills , Excellent written &verbal communications in English.

View All Jobs at Qatar Airways

To apply for this job please visit careers.qatarairways.com.